Earn points when you shop and redeem them on future orders.

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TrueStart Credit Help
Store credit terms & conditions
TrueStart Credit is offered to eligible customers on qualifying purchases made through our website. By earning or redeeming store credit, you agree to these terms.
1. Earning store credit
- Customers will earn store credit at a flat rate of 2% on eligible orders placed on the TrueStart Coffee website.
- Store credit may be earned on both one-off purchases and subscription orders.
- Store credit is calculated on the order value after any discounts or promotional codes have been applied.
- Shipping charges, taxes, gift cards, and any other excluded items are not eligible for store credit unless otherwise stated.
2. Redeeming store credit
- Store credit can be redeemed against eligible purchases made on the TrueStart Coffee website.
- Store credit may be used on all products, unless a specific product or promotion is stated as excluded.
- Store credit does not apply automatically at checkout. Customers must choose to redeem available credit where this option is provided.
- Store credit cannot be exchanged for cash, refunded, transferred, or sold.
3. Subscriptions
- Subscription orders are eligible to earn store credit in the same way as standard one-off orders.
- Any store credit earned through subscriptions will be added to the customer’s account balance and can be redeemed on a future order.
- Store credit earned through subscription orders will not automatically discount future subscription renewals unless expressly stated by TrueStart Coffee.
4. Returns, refunds and cancellations
If an order is cancelled or refunded, any store credit earned from that order may be removed or adjusted accordingly.- If store credit has already been used on an order that is later refunded, any refund may be adjusted to reflect the credit redeemed.
- TrueStart Coffee reserves the right to reverse store credit where an order is found to be fraudulent, cancelled, refunded, or in breach of these terms.
5. Account requirements
- Store credit is linked to the customer account used to place the order.
- Customers may need to be logged into their account to view, earn, or redeem store credit.
- Store credit cannot be combined across multiple customer accounts.
6. Expiry
- Store credit will remain valid for [12 months from the date it is issued] unless otherwise stated.
- Any unused credit remaining after the expiry period will be removed from the customer’s account.
7. General
- Store credit is a promotional benefit offered at the discretion of TrueStart Coffee and may be changed, paused, or withdrawn at any time.
- TrueStart Coffee reserves the right to refuse, remove, or adjust store credit where misuse, abuse, or suspicious activity is suspected.
















