TRUESTART vs THEM
VS.
Specialty Grade Coffee
Commodity Coffee
Comprehensive Lab Testing
Unknown Quality
Controlled Consistent Caffeine
Unpredictable Caffeine
Independent British Family Business
Global Mega Corp
100 MILLION+ CUPS enjoyed THIS YEAR!
Hear our story and join our mission to create a healthier & happier world! Helena & Simon, Co-Founders
Have Questions?
We Have Answers.
If you have a question not answered, however big or small, please get in touch, we are here to help 🤩
Do you add anything to your coffee?
No. Nothing added.
Coffee is a naturally healthy drink IF it's sourced, roasted and tested fully for quality.
We've been sourcing the highest grade specialty coffee from the same farms for over 10 years to ensure a super consistent cup. We roast the best beans from each crop and then comprehensively lab test to ensure the cleanest, healthiest coffee product on the market.
What do you test for to guarantee the best coffee?
Way back in 2015, we were the first company to start lab testing coffee to guarantee cleanness, quality and health credentials.
Our independent lab tests for the following:
- No moulds or mycotoxins
- No heavy metals
- No pesticides
- Minerals & antioxidants
- Caffeine consistency
So you can feel great with every cup!
When will I receive my order?
- For UK Mainland, if you order before 12pm (mid-day), the great news is you’ll receive your items the next working day.
- Orders placed over the weekend will be picked and packed on Monday (or Tuesday over bank holiday weekends)
- International deliveries usually take between 3-5 working days.
How much is shipping?
The good news is, delivery is free for orders over £30!
If your order is under £30, a small delivery fee of £3.49 will be charged as a contribution towards our delivery costs
Is TrueStart Vegan & Gluten Free?
Yes, all TrueStart Coffee products are vegan & gluten free! There are no animal products in any TrueStart branded products
What is the shelf life?
The shelf life of TrueStart (from roasting/brewing) varies from product to product:
- TrueStart Instant Coffee: 24 months
- TrueStart Beans & Ground: 12 months
- TrueStart Coffee Bags: 12 months
- TrueStart Cold Brew Cans: 18 Months
We try to send out product as fresh as possible, with as long as possible before the best before date to give you enough time to enjoy your TrueStart, however this does depend on levels of stock. There may be some cases where you receive something with 3 months until the date.
Store your coffee in a cool dark place, out our direct sunlight and in a sealed container to keep it as fresh as possible for longer.
If you receive something with less than 3 months, please reach out to us so we can help.
How do I amend my subscription?
It's super easy to make any changes to your subscription from your account. You can:
- Add, remove or change products
- Skip/pause deliveries
- Change next delivery date
- Cancel (no questions asked)
Simply log-in here and click on "Manage Subscription"
